Burmarrad Group offers robust learning opportunities for all employees, best-in-class leadership development programs, and a commitment to invest in and grow our employees’ careers. We believe in leading by example, great communication,  accountability, and showing up every day with a strong sense of commitment towards the customers we serve.

We are seeking to recruit a  Full-Time Service Advisor.

Responsibilities for Service Advisor

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order the necessary parts and verify that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

 

Interested candidates are to send their CV and Cover Letter to hr@burmarradgroup.mt.